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Cancellation Policy – Hourly Bookings, Desks and Offices

Cancellation Policy – Conference Rooms

 

Hourly Bookings – Hourly reservations are charged approximately 8-12 before the reservation start time.

How to guarantee a reservation: All clients MUST create an account in Optix (secure app that includes payment details) before a reservation is confirmed. If this step is not completed the reservation is not confirmed and another client may book the space.

Reservations cancelled up to 24 hours before the scheduled start time will not be charged. Reservations cancelled with less than 24 hours’ notice will be charged the full cost of the reservation and are not eligible for a refund.

If a reservation is booked with less than 24 hours’ notice, a guest will have 1 hour from the time they booked to cancel and not be charged for the reservation.

 

Refunds

 

All TWG membership plans and commitment fees are not refundable once payment is processed.

Cancellation of Membership Prior to Start Date

Member may cancel this Agreement prior to the start date upon delivery of written notice to TWG and may be entitled to a full or partial refund of the prepaid membership fee upon the following terms: (i) if notice of termination is received by TWG more than twenty one (21) days prior to the start date, Member will be refunded all fees paid by Member and received by TWG; and (ii) if notice of termination is received by TWG less than twenty one (21) days from the start date, Member will be refunded fifty percent (50%) of the prepaid membership fee.

 

Cancellation of Membership After Start Date

 

Termination After the Start Date by You. You may terminate this Agreement by delivering to TWG a cancellation email, written letter or verbally in person, this must be executed by the Primary Member at least thirty (30) days prior to the termination. You expressly agree that you may specify only the last business day of the calendar month as the termination date and you will not be entitled to pro ration with respect to such last month’s Membership fee. For example, if you deliver a 30-day termination notice on March 15, the termination will not be effective until April 30. No refunds. This paragraph also applies to changes of office space within the Premises initiated by you. On such last business day, you must vacate the office space no later than 4:30 p.m (AZ time).

Termination After the Start Date by TWG. TWG may immediately terminate this Agreement: upon breach of this Agreement by you or any Member; upon termination of our rights in the Premises; or at any other time, when TWG, in our reasonable discretion, see fit to do so. You will remain liable for past due amounts and TWG may exercise our rights to collect due payment despite termination of this Agreement.